Privacy Policy

Last Updated: March 20, 2025

Coin Mega ("we," "us," or "our"), a company registered in Sri Lanka, operates the Wozyk online store at [www.wozyk.lk] (the "Site"). We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Site or purchase products from us.

By using the Site or placing an order, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Site or services.

1. Information We Collect

We may collect the following types of information:

1.1. Personal Information: Information that identifies you, such as:

·     Name

·     Delivery address

·     Phone number

·     Email address

·     Bank account details (for refunds via bank transfer)

1.2. Order Information: Details related to your purchases, including:

·     Products ordered

·     Payment method (bank transfer or COD)

·     Order date and delivery status

1.3. Technical Information: Automatically collected data when you visit the Site, such as:

·     IP address

·     Browser type and version

·     Device information

·     Pages visited and time spent on the Site

1.4. Communication Information: Information you provide when contacting us, such as inquiries or complaints sent to [[email protected]].

We do not collect payment card details, as we only accept bank transfers and cash on delivery.

2. How We Collect Information

·     Directly from You: When you place an order, create an account, or contact us.

·     Automatically: Through cookies or similar technologies when you browse the Site. (If you don’t use cookies, remove this line or clarify accordingly.)

·     From Third Parties: From delivery partners (e.g., confirmation of delivery) or banks (e.g., payment verification).

3. How We Use Your Information

We use your information to:

·     Process and fulfill your orders (e.g., arrange delivery, confirm payment).

·     Communicate with you about your order or inquiries (via email, SMS, or phone).

·     Provide customer support and handle returns or refunds.

·     Improve our Site and services (e.g., analyzing browsing patterns).

·     Comply with legal obligations under Sri Lankan law (e.g., tax or consumer protection requirements).

·     Send promotional offers or updates (only with your consent, where required).

4. How We Share Your Information

We may share your information with:

·     Delivery Partners: To ship your order (e.g., courier services).

·     Banks: To process refunds via bank transfer.

·     Legal Authorities: If required by Sri Lankan law or to protect our rights.

·     Service Providers: Third parties who assist with Site operations (e.g., hosting providers), under strict confidentiality agreements.

We do not sell or rent your personal information to third parties for marketing purposes.

5. How We Protect Your Information

We take reasonable steps to protect your information, including:

·     Encryption of sensitive data (e.g., during transmission for online bank transfers).

·     Access controls to limit who can view your data.

·     Regular security reviews of our systems.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Under Sri Lankan law (e.g., the Personal Data Protection Act, if applicable), you may have the right to:

·     Access: Request a copy of the personal information we hold about you.

·     Correct: Ask us to update inaccurate information.

·     Delete: Request deletion of your information, subject to legal retention requirements.

·     Object: Opt out of promotional communications.

To exercise these rights, contact us at [[email protected]]. We will respond within a reasonable time, as required by law.

7. Data Retention

We retain your personal information only as long as necessary:

·     Order data: For 5 years to comply with tax and consumer laws.

·     Account data: Until you delete your account or request removal.

·     Technical data: For 12 months for Site improvement purposes.

After this period, we will securely delete or anonymize your information.

8. Cookies and Tracking

[If applicable:] We use cookies to enhance your experience on the Site (e.g., remembering your cart). You can disable cookies in your browser settings, but this may affect Site functionality.

[If not applicable:] We do not use cookies or similar tracking technologies.

9. International Transfers

Your information is stored and processed in Sri Lanka. If we transfer data outside Sri Lanka (e.g., to a foreign hosting provider), we will ensure appropriate safeguards are in place as required by law.

10. Third-Party Links

The Site may contain links to third-party websites (e.g., bank payment portals). We are not responsible for their privacy practices. Please review their policies before providing information.

11. Children’s Privacy

Our Site is not intended for individuals under 18 years old. We do not knowingly collect personal information from children. If we learn we have such data, we will delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the "Last Updated" date. Your continued use of the Site after changes constitutes acceptance of the revised policy.